It is not the first time that I have helped build a new department at BSS. As early as a few years’ ago, I helped form the company’s sales organization. From this time, I have retained good customer intuition: I understand their challenges and know their concerns. That is also important. After all, restructuring is necessary but highly unpopular, because it requires a lot of time and budget, while normal operation must continue at the same time. Therefore, our customers trust us, our project competence, and our technical know-how. They have high expectations and know that we engage them on an equal footing and keep an eye on their long-term success.